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Shipping & Handling
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**Important note for USA customers ordering any G1 Megatron figures. We will not be responsible if, for some reason, customs decides to seize or open the package. In this case your order will be NON-REFUNDABLE.** We at Kool Toyz are dedicated to delivering quality products at great prices. Our goal is to make sure that satisfaction is guaranteed. All of our products are handled with care from the moment we receive them, until they are in the hands of Canada Post. We use Canada Post for shipping our packages, and feel very secure using their services. Taxes are extra where applicable. Kool Toyz is not responsible for goods that are damaged during shipping. We offer a FLAT RATE shipping starting from $13.99* to Canadian Residents only. For items not applicable for flat rate shipping, costs are determined by the weight of the item(s). All Canadian shipments will include a tracking number and will be insured up to $100, free of charge. Additional insurance can be purchased for the cost of $2.75 for every $100 of insurance. For shipments to the USA additional insurance can also be purchased for the cost of $2.75 for every $100 of insurance. Canada Post now charges a mandatory “Signature Option” fee of $2.00 when adding additional insurance. For payments made through PayPal, we will only ship to the confirmed shipping address listed on the paid PayPal invoice, not what's listed on your initial order receipt. For large orders that require multiple boxes, $13.99 or up will be charged per box. Please note wholesale orders and discounted items do not qualify for the Flat Rate shipping. Kool Toyz does reserve the right to limit how much is being sent under the flat rate shipping option. Anyone considered abusing the flat rate option will have their orders split into multiple boxes. *Please Note: Shipping to Fort McMurray, Alberta, Yukon, Northwest Territories, and Nunavut do not qualify for the Flat Rate shipping. Certain items are not eligible for our Flat Rate policy, due to their size and weight. Those items will be clearly marked on our website. These items will still show up with a shipping rate of $13.99 on your initial order, but will be manually adjusted once your order is confirmed and invoice is sent. Regarding free shipping promotions all orders placed during the promotion must be shipped out immediately. International Orders When shipping to international addresses, we will declare the FULL PURCHASE PRICE of the item(s) on the customs form. We are not responsible for any taxes, Tariffs, or delays in delivery caused by the customs offices in your country. We are required by law to properly fill out these forms, and there can be no exceptions. Shipping rates for USA and International orders are estimates in the initial order and exact shipping rates will be determined after your order is processed. If you have any questions, please contact us or use our online form to submit your order. |
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Copyright © 2004-, SM Solutions. All rights reserved.
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All prices are in Canadian dollars